Need a hand?

Give us a call +91 9820218971
Mon-Fri 11am - 6pm IST
info@baronandbay.com

EXCHANGE AND RETURNS

Exchange and Returns will always be free and easy

We understand if things don't always work out. No questions. Just 3 easy steps. Within 15 days from the date of delivery.

1

Give us your Order No.

(Mentioned on the little invoice
envelope in your shoebox)

2

Schedule a pick-up.

(Tell us your preferred date
and time for the pick-up)

May
  • Mon
    17
  • Tue
    18
  • Wed
    19
  • AM
    9 to 12
  • PM
    2 to 6
3

Provide us the address

(So that we can reach you at the
earliest )

1

Give us your Order No.

(Mentioned on the little invoice
envelope in your shoebox)

2

Choose a new size

(So that we can replace it at the earliest)

UK
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
EU
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45

If its not a size issue and something else,
don’t hesitate to call us.

3

Schedule a pick-up.

(Tell us your preferred date
and time for the pick-up)

May
  • Mon
    17
  • Tue
    18
  • Wed
    19
  • AM
    9 to 12
  • PM
    2 to 6
4

Provide us the address

(So that we can reach you at the
earliest )

Don't hold back.

Help us make things better.

FAQS

Do I have to set up an account to place an order?

You can shop at baronandbay.com without creating an account.
However, register with us and you'll be able to enjoy the following benefits:

  • Check your orders and review past purchases
  • Add sold out items and products you love to your wish list
  • Preview our new collections
  • Save your address and card details so you can shop even quicker next time
  • A referral model that allows you to get BB points to avail free shoes.

How long do the shoes take to arrive?

The shoes in stock are dispatched in 24 hours from receiving the order. Items when not in stock are taken as a Custom order and usually take up to 7 days and you will be informed if there is a delay.

How will my shoes be packaged?

Your shoes will arrive in a Baron&Bay box with cotton dust bags for every pair.

How do I know that my shoes are genuine?

Our shoes are sold exclusively at www.baronandbay.com

Shoes purchased outside of these channels may well not be a genuine product of Baron&Bay and therefore none of our policies apply.

KNOW YOUR SIZE

How to measure your foot:

Place your foot on a flat surface with your heel against a straight edge. Place a ruler beside your foot touching the straight edge your heel is also touching, then take the length in millimetres from the tip of your longest toe to your heel. Please be aware that your longest toe may not always be your big toe.

Size chart

EU IN UK US Cms Inches
40 6 6 7 25.1 9.9
41 7 7 8 25.7 10.15
42 8 8 9 26 10.25
43 9 9 10 26.7 10.5
44 10 10 11 27.9 11
45 11 11 12 28.3 11.15
46 12 12 13 28.9 11.25